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FREQUENTLY ASKED QUESTIONS

If the product you want is not available on this website, you can also contact us and we will help you find the product you need and put it on the store in time.

CONTACT US

WhatsApp:+1(802)839-9759

WeChat:HX2332332

Address:Wan Chai Interchange, Wan Chai District, Hong Kong SAR

If you have any questions about how we can help you, please tell us!
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We have listed some questions that we hope will be helpful to you

Will I receive the same product that I see in the picture?

While we strive to ensure that the product you receive matches the image provided, there may be slight variations due to factors such as lighting, screen resolution, and manufacturing processes. However, we make every effort to accurately represent our products through detailed descriptions and high-quality images. If you have any concerns about the product you receive, please don't hesitate to contact us, and we'll do our best to address any issues. Your satisfaction is our priority.

Where can I view my sales receipt?

You can view your sales receipt in your account dashboard under the "Order History" or "Purchase History" section. If you made a purchase as a guest and did not create an account, you should have received a confirmation email containing your sales receipt. If you cannot locate your sales receipt, please contact our customer support team, and they will be happy to assist you in retrieving it.

How can I return an item?

If you require more detailed returns policy information, please go to our website and view the Returns Policy page, or contact our customer support team directly. We will be happy to assist you and ensure a smooth return process.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock items that are marked as "out of stock." However, the restocking timeframe may vary depending on factors such as product availability from our suppliers and manufacturing processes. We strive to replenish our inventory as quickly as possible to meet customer demand. If you would like to inquire about the restocking status of a specific item, please feel free to contact our customer support team, and they will be happy to assist you.

Where can I check my order?

You can check the status of your order by logging into your account on our website and navigating to the "Order History" or "My Orders" section. There you will find a list of all past orders and their current status. If you purchased as a guest and did not create an account, you can usually track your order using the order confirmation email sent to you after your purchase. If you encounter any issues accessing your order information, please feel free to contact our customer support team for assistance.